Resources

Insights for Property Managers

Practical research and analysis on micro markets, building amenities, delivery congestion, and resident satisfaction — from The Merchant Group™.

Property Manager Guide
Micro Market vs. Vending Machine: What Toronto Property Managers Need to Know
A practical comparison across payment, assortment, support, and cost — and why the difference matters for your building.
June 9, 2026·5 min read
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Building Operations
How a Smart Store Reduces Delivery Driver Congestion in Your Condo Building
900 staff hours per year. 7–12 fewer unverified lobby entries per day. Here's the operational case.
June 9, 2026·6 min read
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Building Operations
The Hidden Cost of Delivery Apps in Toronto High-Rise Buildings
Security, concierge hours, elevator congestion, community character. Four categories of cost that never appear on a budget line.
June 16, 2026·6 min read
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Amenity Strategy
The Best Lobby Amenities for Toronto Condo Buildings in 2026
A practical ranking of the amenity investments that actually move resident satisfaction — including the one category that delivers daily value at zero cost.
June 23, 2026·6 min read
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Resident Experience
How Smart Stores Are Improving Resident Satisfaction in Toronto Condos
Daily-use amenities drive lease renewal intent more than occasion amenities. Here's what the data says — and what happens when a smart store is installed.
June 30, 2026·5 min read
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Market Trends
Why Toronto's Best Condo Buildings Are Making the Switch to Micro Markets
Three converging forces — resident expectations, the amenity arms race, and delivery congestion — are accelerating the shift. The first-mover window is closing.
July 7, 2026·6 min read
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The Merchant Group™

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